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Technical Writer CPT Software

Cape Town, Western Cape · Information Technology
The core responsibilities of the role are
  • Help Documentation: CHM/HTML/PDF documentation which includes technical reference, how tos’ and explanations of core concepts in the Quintessence system.
  • Installation Documentation: Document relating the process of installing the product as well as configuration of the systems environment (Think Firewall, Windows updates, .NET framework, etc).
  • Systems Documentation: These documents are mainly diagrammatical and are required by IT teams to provision infrastructure.
  • Disaster Recovery Documentation: Documentation to inform IT teams as to what needs to be backed up daily and what the recovery procedure needs to be in general terms.
  • Training Documentation and ‘Manuals’: Documentation of the concepts that Quintessence is built upon.
  • Client documentation: Documentation describing the solutions we provide to our clients
 Desired Skills and Experience
  • A minimum of 5 years’ experience of Technical Writing
  • Good at articulating technical documentation in easy to understand prose
  • Familiarity with an authoring tool and a keen interest to learn MadCap. Quintessence use MadCap Flare which produces documentation is in CHM, PDF and HTML formats.
  • Ability to show ideas graphically. Adept at using graphical tools to incorporate screenshots, artwork and diagrams into presentations.
  • Excellent technical comprehension skills. This person needs to be able to assimilate technical information from the Development and Implementation teams
 Desired Soft Skills
  • Good communication skills (liaise with Graphical designers, Development team, Implementation Consultants)
  • A strong sense of accountability and ownership
  • The ability to work as part of a team
  • The ability to prioritise work
  • The ability to self-manage and work independently
  • Assertive
  • An interest in technology and the Investment Management industry
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