Senior IT Technician (Parktown)

Location: Johannesburg, Gauteng, South Africa
Date Posted: 08-04-2019
Our Client, based in Parktown, within the Pharmaceutical Industry is seeking a Senior IT Technician.
Main Purpose of Job
  1. To maintain a stable, productive, efficient IT environment.
  2. To provide comprehensive IT support to all areas of the business.
Key Performance Areas   (Core,  essential responsibilities –outputs of the position)
1 General (strategic) tasks:
  • Ensuring that redundancies are implemented
  • Drafting of as well as ensuring adherence to IT policies and SOPs
  • IT & Business Strategic Alignment
  • Perform as a member of the IT Steering Committee
  • Ensure security of all systems
  • AV and DLP implementation and monitoring
  • Communication with management and users
  • Compliance (licensing and IT regulatory requirements)
  • Negotiating of contracts with 3rd party providers and supplier and management of those contracts and relationships
  • Setting of standards and monitor adherence to standards
  • Compile IT budget and ensure adherence to approved budget
2 Client related responsibilities
  • Ensure proper functioning of client machines (laptops, PCs, tablets, printers, Phones etc.)
  • Monitoring for irregularities and taking necessary counter measures
  • Rollout of updates and patches
  • Control of asset register
3 Server related tasks:
  • Monitoring of server performance
  • Implement DRP and perform tests every 6 months
  • Ensure function of server services (incl. DHCP, DNS, AD, ADFS, …)
  • Backup of server environment
  • Management of database server
  • Configuration and maintenance of Active Directory
4 Application related tasks:
  • Ensure proper functioning and performance of business applications
  • Backup of business data
5 Network related tasks:
  • Guarantee LAN,WAN, Internet optimal performance
  • Configuration of switches
  • Configuration, monitoring and management of firewall
  • Management of external lines
6 Other
  • Management of cell phones (contracts, SIMs, connectivity, active sync, etc.)
  • Ensure that AV equipment is in working order
  • Manage operations of cloud solutions
  • Ensure that the telephone system is in working order
Role Complexity
  • Management of 3rd party providers and suppliers
  • Maintaining and upgrading of a current technology based infrastructure with restricted resources
Minimum Requirements
  • Matric
  • BSc Computer Science preferred
  • Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred
  • At least 3 years in an Microsoft server infrastructure environment in a senior role
  • LAN/WAN design, configuration and troubleshooting
  • Managing of 3rd party providers and suppliers
  • Windows Server 2008/2012 and newer
  • Active Directory
  • Attention to detail
  • Accuracy
  • Analytical
  • Planning and Organising
  • Time Management skills
  • Deadline Driven
  • Assertive
  • Ability to work in a team and independently
  • Ability to identify and solve problems
  • Ability to implement policies
  • Follow up skills
  • Persistence
  • Office 365 configuration and administration
  • Cloud implementations
  • ADFS
  • Microsoft Exchange
  • SQL Server administration (2014 and newer)
  • CMS (Joomla (alternatively WordPress/Drupal))
  • VM
  • Hyper-V virtualization
  • IT Security background
  • IT Governance
  • Software Development Project involvement
  • Understanding of relevant IT regulatory and compliance requirements
  • Understanding of telephone systems incl. VOIP based
  • Familiarity with Pastel, VIP, HR Focus, QDocs, Docubridge and/or Microsoft CRM
Lateral Dimensions
Vulnerability: (Control Span)
  • Documentation
  • Information security
  • Compliance
  • Resource limitations
Creativity: (Improvements, Innovations)
  • Implement IT as an advisory role to the business to act as an enabler.
  • Implementation of a governance framework for management of 3rd party providers and suppliers
  • Further deployment of cloud based solutions
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
  • Judgements: The Senior IT Technician can make judgement calls (within budget) in critical situations to ensure the operation of the IT environment and the continuance of business operations
  • Decisions: The Senior IT Technician is part of the IT steering committee and based on the role there participates in all IT related decisions.
Collaboration: Refers to formal and informal relationships.
Responsibility towards:
  • Direct reports, - IT Assistant
  • Matrix reports, - All departments
  • Key customers, - All departments
  • Key suppliers, -  Neotel, Telkom, Microsoft, Docubridge, System 5, Advancecom, Trew Solutions, Fedile Security, GenPower, VIP, RepWise, Thyme Sage Pastel
Other relations –
General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)
  • Must be able to work overtime when required (e.g. system maintenance or installations)
  • Drivers’ license is required
  • Local travel might be required from time to time in order to support users in the different regions
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