Sales Consultant - Experience Center

Location: Strand St, Cape Town, Western Cape, South Africa
Date Posted: 04-04-2019
Job Purpose
Assisting consumers before, during and after the purchasing process by executing product advices, creating quotes, closing sales and following up with consumers.
Education in retail or service environment needed
This would suit someone with a hospitality background, dealing with high end clients.
Work Experience
1 to 2 years in similar position 
Further knowledge:
  • Having worked in similar position before – preferably at a premium retail brand or in the white goods industry
  • Having profound experience of assisting consumers, giving product advices, providing quotations and closing sales.
  • Experience in dealing with high end clients is needed.
  • Training will be conducted in Tygervalley for a month, the position is to work in the City Center and would suit candidates from the Southern Suburbs.  
Day to Day Responsibilities
  • Execute product advices, create quotes and close sales to all Experience Center visitors. 
  • Assist and support the Client’s Center Manager in the daily operations of the Experience Center. 
  • Work at the reception desk including working the cash register and taking phone calls. 
  • Welcome consumers at the Experience Center, provide refreshments, identify  their needs and give a first orientation. 
  • Actively capture consumer data, provide quotes with every possible opportunity and follow up with consumers. 
  • Actively assist consumers with product information and demonstrations and encourage consumers to actively try all products. 
  • Identify opportunities for cross- and up-selling. 
  • Book consumers for appointments or events. 
  • Assist in on-site and off-site execution of events. 
  • Ensure a premium product and brand presentation throughout the Client's Experience Center which is in line with their brand values. 
  • Determine areas of improvement (standards, processes etc.) on a regularly basis. 
  • Handle regular consumer complaints.  
  • Willingness to participate in an intensive training before starting the job to become an absolute product expert 
  • Motivation to update skills and know-how on products and features continuously
  • To fulfill the Client's brand standards and attracting their target group, an out-going and open-minded character, fresh and modern appearance.
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