Sales Consultant - Experience Center

Location: Strand St, Cape Town, Western Cape, South Africa
Date Posted: 04-04-2019
Job Purpose
Assisting consumers before, during and after the purchasing process by executing product advices, creating quotes, closing sales and following up with consumers.
 
Education/Training/Degree
Education in retail or service environment needed
This would suit someone with a hospitality background, dealing with high end clients.
 
Work Experience
1 to 2 years in similar position 
Further knowledge:
  • Having worked in similar position before – preferably at a premium retail brand or in the white goods industry
  • Having profound experience of assisting consumers, giving product advices, providing quotations and closing sales.
  • Experience in dealing with high end clients is needed.
  • Training will be conducted in Tygervalley for a month, the position is to work in the City Center and would suit candidates from the Southern Suburbs.  
Day to Day Responsibilities
  • Execute product advices, create quotes and close sales to all Experience Center visitors. 
  • Assist and support the Client’s Center Manager in the daily operations of the Experience Center. 
  • Work at the reception desk including working the cash register and taking phone calls. 
  • Welcome consumers at the Experience Center, provide refreshments, identify  their needs and give a first orientation. 
  • Actively capture consumer data, provide quotes with every possible opportunity and follow up with consumers. 
  • Actively assist consumers with product information and demonstrations and encourage consumers to actively try all products. 
  • Identify opportunities for cross- and up-selling. 
  • Book consumers for appointments or events. 
  • Assist in on-site and off-site execution of events. 
  • Ensure a premium product and brand presentation throughout the Client's Experience Center which is in line with their brand values. 
  • Determine areas of improvement (standards, processes etc.) on a regularly basis. 
  • Handle regular consumer complaints.  
Expertise
  • Willingness to participate in an intensive training before starting the job to become an absolute product expert 
  • Motivation to update skills and know-how on products and features continuously
  • To fulfill the Client's brand standards and attracting their target group, an out-going and open-minded character, fresh and modern appearance.
           
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