SUPPORT ANALYST (CPT)

Location: Cape Town, Plettekloof, South Africa
Date Posted: 23-04-2018
Permanent Position, Based at Plattekloof Cape Town
 
To provide high-quality technical support for the company’s in-house product suite and other software products that compliments business operations, to both technical and non-technical end users. 
 
The key responsibilities will be:
  • Problem solving and requirements analysis – Analyse, Resolve or define Workarounds
  • Provide technical responses to product suite enquiries/ issues – resolving support calls
  • Manage customer expectations of response time and issue resolution
  • Taking ownership of technical issues and work with Engineering/ Development Team on more complex issues
  • Provide product feedback to reduce the number of issues experienced by the end users
  • Optimise and define optimisations in enhancing the Product Offering and Support
  • Helpdesk call resolution – following through from log to resolve and design/alter reports as per call logs
  • Assist in the Product Change Management Process
  • Execute simple queries (SQL) in line with product enquiries/ issue logs
  • Test new software releases
 
Skills required:
  • Tertiary qualification in Computer Science or Information Systems
  • Knowledge of Relational Databases
  • Experience with Oracle (SQL) would be an advantage
  • Knowledge of SQL/ T-SQL
  • Proven work experience with Crystal Reports would be an advantage
  • Helpdesk experience would be advantageous
  • Background in Software Development Projects and Methodologies
  • Excellent communication skills – both verbal and written
 
Permanent Position, Based at Plattekloof Cape Town
 
To provide high-quality technical support for the company’s in-house product suite and other software products that compliments business operations, to both technical and non-technical end users. 
 
The key responsibilities will be:
  • Problem solving and requirements analysis – Analyse, Resolve or define Workarounds
  • Provide technical responses to product suite enquiries/ issues – resolving support calls
  • Manage customer expectations of response time and issue resolution
  • Taking ownership of technical issues and work with Engineering/ Development Team on more complex issues
  • Provide product feedback to reduce the number of issues experienced by the end users
  • Optimise and define optimisations in enhancing the Product Offering and Support
  • Helpdesk call resolution – following through from log to resolve and design/alter reports as per call logs
  • Assist in the Product Change Management Process
  • Execute simple queries (SQL) in line with product enquiries/ issue logs
  • Test new software releases
 
Skills required:
  • Tertiary qualification in Computer Science or Information Systems
  • Knowledge of Relational Databases
  • Experience with Oracle (SQL) would be an advantage
  • Knowledge of SQL/ T-SQL
  • Proven work experience with Crystal Reports would be an advantage
  • Helpdesk experience would be advantageous
  • Background in Software Development Projects and Methodologies
  • Excellent communication skills – both verbal and written
 
 
or
this job portal is powered by CATS