Printer Technician (foreshore)

Location: Foreshore, CapeTown, South Africa
Date Posted: 09-03-2018
Job Title
Printer Technician
Cape Town
Job Purpose
The Printer Technician is mainly responsible for the repair and servicing of Brother printers in the workshop or on-site. The Printer Technician also provides technical support to customers relevant to the specific area/discipline. As and when necessary the Printer Technician assists with general technical repairs.
Education/ Qualification/ Skills and Experience
Education/ Qualification(s)
  • Gr. 12
  • CompTIA A+
  • Valid Driver’s license
  • PDI+
Skills & Competencies
  • To diagnose and repair all technical faults (hardware) of a particular discipline
  • To run diagnostic reports to confirm the quality of repair or that the fault is resolved.
  • To work unsupervised.
  • Excellent communication skills and customer care.
  • Attention to detail
  • Analysis
  • Problem solving
  • 2 years’ technical experience in hardware repairs on inkjet and laser printers, as well as the necessary network setup.
Accountabilities include, but are not limited to:
  • Provide expert support in the field of specialty.
  • Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 3 per day.
  • Complete work within the turnaround time of fewer than two days.
  • Maintain work rate at above 90% of SLA.
  • Maintaining a rework rate of below 3%.
  • Follow the correct test process for international brands.
  • Log test results on the server.
  • Accept repairs on Studio immediately after removing the item from the customer store.
  • Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
  • Return 100% of test stock to service stores within 2 days from receipt.
  • Provide customer support, either telephonic or at the front desk.
this job portal is powered by CATS