Junior IT Support Engineer

Location: Durban North, KwaZulu-Natal, South Africa
Date Posted: 06-03-2018
Job Description – Junior I.T. Support Engineer:
•            Junior-Mid Level IT support engineer with 1-3 years’ experience.
•            Possibility of onsite technician at SLA client or field technician for clients.
•            You will be required to take on calls logged by clients, troubleshoot/resolve issues quickly and effectively, while constantly keeping the client and management updated on progress. 
•            You will be required to communicate professionally with both client and management, either over the phone or face to face with the client, and be well mannered and friendly even when dealing with a stressful situation. 
•            You will be required to share knowledge and advise within the team.
•            The most important part of this role is the service provided to the client and the communication with the client and management.
•            You will also be required to work “out of normal hours” from time to time, if required by the client or management.
•            You will be encouraged to think out the box and enhance productivity for clients and the business.

  •     Good Windows desktops operating system knowledge and experience (Windows XP - Windows 10).
  •      Windows Server Knowledge - beneficial
  •      Knowledge and experience with networking / connectivity hardware / infrastructure (ADSL, VPN, Wireless, Mikrotik).
  •      Knowledge and experience of Linux operating systems - beneficial.
  •      Experience with Microsoft Office applications – Office 365
  •      Excellent customer interaction and communication skills (in technical and laymen terms)
  •      Experience working on support desk call logging systems, Excellent time management skills Strong problem solving abilities Ability to work independently as well as in a team.
this job portal is powered by CATS