Client Services Assistant – Key Client KZN

Location: Durban, kzn, South Africa
Date Posted: 01-03-2018

Reporting to

National Client Services Team Leader

Working hours

8:00 – 4:30 Monday to Friday, flexibility is required due to the nature of the business

Salary 

15-17 000.00 CTC 
Minimum Skills, Knowledge, Experience Required Business Diploma with a Marketing focus
 
The following experience is preferable:
  • 2 years’ experience in a similar client service environment
  • FMCG industry experience (advantageous)
  • MS Excel  (intermediate)
  • MS powerpoint (intermediate)
  • Moderate understanding of IT technology
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organisation.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardised situations.
 

Essential Competencies

  • Analysis and problem solving
  • Judgment and decision-making
  • Innovation and creativity
  • Information seeking
  • Organisational awareness
  • Emotional resilience  / Stress tolerance
  • Time management / Reliability
  • Flexibility
  • Developing relationships
  • Proactive communication
  • Results focus
  • Quality focus
  • Planning and organising
  • Detail focus
Summary of Position / Duties The Client Service Assistant (Key Client) is responsible for maintaining client relationships by preparing field priorities for execution by the Operations Department in a timeous and efficient manner. Working together with the operations department to maximise on company performance.
 
Duties
  • Receive priorities from client.
  • Check National store list and POS per region.
  • When there is non-arrival of point of sale, cancel the audit call form.
  • Provide feedback to management on POS.
  • Create a call form based on the requirements provided by the CS Manager.
  • Check compliance and execution of call forms.
  • Work collaboratively with CS Manager to ensure call form requirements are met.
  • Liaise between the CS managers and the District managers if the call form cannot be executed due to unforeseen circumstances.
  • Determine if the compliance level is adhered to and liaise with District Managers on non-compliant stores and aim to resolve issue.
  • Provide a report to client by extracting relevant information (topline, trade eyes and store details) and send to the client.
  • Conduct presentations for special projects on request.
  • Log onto the system to view all jobs
  • Check compliance and execution per chain store at a National Level.
  • Compile a compliance report for CS manager.
  • Log onto the system to check for issues reported by reps in the store.
  • Approve where necessary while liaising with reps and relevant CS personnel during the process.
  • Drive resolutions for all reported issues timeously.
  • Identify trends in issue tracking in order to determine training needs.
  • Train staff on and implement a Key Business Driver audit. Monitor compliance thereof. Generate reports to send to client.
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