Field Engineer CPT (Field Technician)

Location: CAPE TOWN, Western Cape, South Africa
Date Posted: 08-12-2017
Job Description  
 
  • Permanent full time position
  • R 12 000 – R 19 000 cost to company
  • 45 hours per week.Normal business hours 08h30 to 17h00 Monday to Fridays
  • Offices located in Woodstock
  • Reliable vehicle is required along with valid driver’s license - engineer will be required to go onsite to Clients daily
 
 
Job Description–Purpose
 
Desktop support requirements is to provide remote and on-site support for PC Platforms for both on-site and remote users. This includes Desktop PC & Laptops, Thin Clients and mobile devices as well as the Users associated peripherals such as printers/scanners and all other LAN connected peripherals.
 
 
Job Requirements - Specific responsibilities
 
  • Provide exceptional support, installation, maintenance and troubleshooting for desktop hardware, peripherals, data backup solutions, mobile devices, wireless, software, anti-virus, file, internet, mail, cloud services and training.
  • Perform basic network support, installation, maintenance and troubleshooting.
  • Communicate with Clients effectively and directly via phone, email and remote diagnostics to identify and resolve Client reported issues
  • Ability to deliver work within agreed Service Level Agreement commitments, particularly desktop troubleshooting resolution standards, and adherence to call logging, ticketing and billing processes
  • Oversee and update assigned support service requests.
  • Carry out swop out activities for disabled or faulty PC& laptops and or/peripherals, ensuring a minimum downtime of the user. Arrange with Helpdesk for repair activities to be initiated. Assist with returning goods to suppliers for repairs or warrantee claims
  • Provide for and assist users in data migration and /or backup prior to data erasure during support services.
  • Completed technical documentation, and audits of all PC hardware and PC software, including software license compliance, highlighting any irregularities and preventing any illegal usage
  • Assist clients in recommending hardware, software and products that may benefit or enhance a client’s network. Provide technical advice, recommendations on industry standards, virus detection, connectivity issues etc.
  • Adhere to best Information Technology practices, policies, procedures and directives from the company.
  • Ensure that the devices, operating system and applications are up to date with the latest drivers, service packs and system and security patches
  • Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
  • Continually develop skills and achieve applicable certifications as per the company certification and development program prerequisites
 
 

 
Work Experience
 
At least 3 - 5 years experience as an on-site desktop support engineer
 
Technology Skills & Competencies Required
 
  • Windows 7/8/10
  • LAN – Switches/Wireless/Voice
  • Microsoft Explorer & Configuration Troubleshooting
  • Network Printing
  • Active Directory Services
  • Microsoft Office 365, Exchange & Outlook
 
Behaviours:
 
  • Driven and dedicated to customer service and satisfaction, getting the job done and improved
  • Passionate about IT, solving customer and technical problems and providing better solutions
  • Communicate well and effectively with customers and the team
  • Team player
  • Be professional and accountable
  • Willingness to learn and certify
  • Advanced conflict resolution skills and ability to problem-solve in stressful situations
  • Self – motivated, honest & reliable, with a strong sense of accountability
  • Be able to work both independently as well as part of a team
  • Neat, self-organised, well-spoken and well presented
  • Strong Problem solving & Analytical skills
  • Attention to detail & dedicated to work in the organisation
 
 
Essential Qualifications
 
  • Matric / Grade 12 or equivalent qualification essential
 
Desirable Qualifications
 
Minimum of a tertiary education, with a technical major (i.e.: Engineering, CompSci,, IT)
 
  • S+
  • MCSA: Windows 8.1
    • 70-687 - Configuring Windows 8.1
    • 70-688 - Managing & Maintaining Windows 8.1
  • MCSA Office 365:
    • 70-346 - Managing Office 365 Identities & Requirements
    • 70-347 - Enabling Office 365 Services
  • Network cabling & patching
  • MCSE
 
 
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