IT Technician (durban)

Location: Durban, Kwazulu Natal, South Africa
Date Posted: 08-11-2017
Our Client is seeking a IT Technician:
 
* Available within a month
* Is Outgoing and takes initiative
* Is Professional at all times and extremely well spoken
* Is dedicated and hard-working
* Eager to learn on an ongoing basis
* Is Hard-working with attention to detail and diligent at all times
* Is Able to work under pressure
 
Following is required
 
* Code 8 License and Own Vehicle
* CompTIA A+ Certified
* CompTIA N+ Certified
* MCSA or MSCE Equivalent certification
* ITIL Certification a bonus
* RMM / SAAS experience Advantageous
 
Employee should possess skills within the following areas
 
KEY PERFORMANCE AREAS
Network Environment
  • Performs local and remote testing on equipment for diagnosis and resolution
  • Identity equipment/operating malfunctions, diagnose and resolve
  • Feedback to end-users and manager and/or any other designated person as nominated from time to time by the Group IT Manager
  • Performs equipment repair, builds cables, replaces boards and components to identity and remedy failures
  • Preparation to install computers and other equipment, including connections to the data communications network.
  • Preparation and installation of software and peripheral devices.
  • Assists in diagnosis and resolution of software problems.
  • Implement system specifications and provides ongoing maintenance to optimize functionality of devices, software, and related equipment such as scanners, printers and graphics equipment.
  • Perform user administration
  • Provides 1st and 2nd line user support on applications and systems
  • Maintains the telephone system  
  • Performs minor maintenance to equipment (i.e. printers….)
  • Follows procedure to ensure system and equipment security and protect file integrity
  • Report on equipment malfunctions to IT manager and may log call assistance with vendors
  • Assist end-users with operation and equipment problems. Creates backup files.
 
Project Support
  • Participate in Group IT projects (not necessarily limited to business hours solely, subject to critical status of project and associated impact on business operations).
  • Install desktops and systems for business projects (on-site, as well as off-site).
  • Provide support on business projects (not limited to business hours solely)
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