Workshop / Field Service Manager

Location: Randburg , honeydew, Johannesburg, South Africa
Date Posted: 11-10-2017
Our client is looking for a workshop / field service manager....
Job spec:
  • Responsible for job allocation and job flow in the workshop including job scheduling Of service technicians.
  • Assist with quoting  and quality checks.
  • Ensure correct job numbers are used and that time records are correct.
  • Provide oversight and check job estimates.
  • Regularly report progress on each job and quickly communicate delays or concerns with the Director - Report on manpower overruns or shortfalls.
  • Act as a technical adviser to field service technicians and customers.
  • respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
Skills and Experience:
  • Engineering Qualification or  equivalent
  • Strong interpersonal skills
  • Ability to work with people at various levels from shop floor to senior management
  • CAD drawing skills are an advantage but not essential
  •  People management skills
  •  Computer literacy with Microsoft Office including Outlook, Word and Excel
  •  Quality and productivity focused
  • Qualified engineer
  • 10 years in hydraulic field
  • 5 years workshop manager experience
  • Able to travel on short notice
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