Office 365 implementation Specialist CPT

Location: Cape Town, Western Cape
Date Posted: 05-10-2017
Main Purpose:
As part of “continuous improvement” the maturity level of the existing products requires constant enhancement. This position has the responsibility to ensure that the company offering remains relevant and be best of breed e.g.  ability to manage and implement the Microsoft “as-a-service” solutions for the Modern Workplace is key.

Description of responsibilities:
• Design, communicate and implement Workplace Management solutions to existing and new clients
• Implement, configure, maintain and continuously enhance workplace management toolsets such as the Microsoft Systems Centre Suite (focus on Configuration Manager), Office 365 and across Office collaboration products and services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, O365 Groups, Yammer, Skype for Business IM/Presence/Meetings, PowerApps, Flow, and/or Visio and future related tools
• Lead technical team members in the transition into the Modern Desktop which comprises Windows 10 Enterprise and Office 365 clients (Office 365, Office 365 Pro Plus, etc) managed by Modern IT using modern System Center Configuration

Manager, Intune and Azure AD and updated regularly through the “as-a-service” model

• Technical interpretation of business requirements and processes to align with system design
• To effectively facilitate the environment for technical testing and research for Proof of Concepts, System upgrades and service improvement
• Implementation of “best practices” (technical operational standards) in day-to-day operations
• Development and implementation of automation scripts, utilities and reports to enhance maturity of environment
• Initiate Research & Development projects on new workspace management products to determine benefits and business fit
• Identify and participate in developing integration layers with other workspace management toolsets
• Establish, enhance and drive daily health checks and configuration changes and participate in 3rd level stand-by to enhance performance and stability
• Own the technology feedback and information sessions to appropriate forums (clients & team)
• Contribute to the technical engagements with international Global Delivery Unit within CCS
• Identify potential points of failure, drive areas for improvement and identifying pain points and bottlenecks
• Create and drive the implementation of recommendations in regards to process changes based on the needs of the business and/or product direction
• To effectively initiate Proof of Concepts and Projects in order provide new solutions (Solution Crafting)
• Managing projects related to Workplace Management
• Primarily responsible for Problem/Change Management
• Lead the P1/P2 incident resolution, including difficult and advanced incidents (escalation point for L2 to L3) including RCA
• Non-standard request execution
• Examples of accountability: System Health/Baseline Compliance, Audit Compliance, Meetings/Workshops, Project Work, system build templates, Documentation, Scripting, RCA (L2 to supply support)

Qualifications and experience required:

• Matric (NQF3) compulsory
• Tertiary IT qualification (Degree, Diploma, MCSE, etc.) an advantage
• Proven Workplace Management toolset technology experience (Configuration Manager and Windows 10 Certification required)
• Proven ability to coordinate resolution of issues on a subarea / area / client
• At least seven years computing experience (MS Wintel, MCSA, MCSE…)
• Development and scripting experience an advantage (e.g. PowerShell scripting, VB/.Net, Java scripting)
• Microsoft SCOM experience an advantage
• Good working knowledge of Networking - TCP/IP (Configuration of Client, Client Troubleshooting)
• SQL Server Administration – optional
• Define operational documentation and processes

Specific Certifications

1) MCSA – Windows 10
a. 20698 - Installing and Configuring Windows 10
b. 70-697 - Configuring Windows Devices
i. 20697-1 - Implementing and Managing Windows 10
ii. 20697-2 - Deploying and Managing Windows 10 Using Enterprise Services
2) MCSE – Mobility
a. 20398 - Planning and Managing Devices in the Enterprise
b. 20695 - Deploying Windows Desktops and Enterprise Applications
c. 70-696 - Administering System Center Configuration Manager and Intune
i. 20696 - Administering System Center Configuration Manager and Intune
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